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Lazada mess up my order

Last month I pre-order 1 item from Lazada and yesterday I got sms that my ordered is cancelled and the refund is being processed, and the email explanation they gave is:
Dear xxx ,
Our terms & conditions allow a maximum of one voucher to be redeemed per order. Thus please be informed that we have cancelled the order below. You can place this order again without using a voucher.

Which I think quite absurd because even though it's true I bought it using voucher code when there is lazada tech sale, but I only used 1 voucher and actually in their system we can only input 1 voucher code only.

When I chat with their customer support what he said is the issue is the voucher code can only be used once not multiple time, but the fact is on that week I only buy 1 item so it's impossible I used it multiple time.
 My friend which bought the same item also got his order cancelled with the same reason, but he showed me his invoice he didn't even use any voucher code.

When we tried to place the order again, the item price is already increase. And when I ask the customer support, the email response is:
With regards on the pricing, that is seller's discretion for the price posted on the website.
 but the item I bought is sold and fulfilled by Lazada

So I don't know it's either there is some error in the system which causing auto cancellation and they just give random explanation because my friend who bought the same item without voucher also got cancelled or Lazada can just cancelled the already confirmed order and ask us to order again at increase price at their discretion.

Update: After couple of email back and forth, finally they admit that there is some issue in their system.
"We apologize for any inconvenience caused.
We have check that you only used once for the voucher code 15HSBCTECH. However, this is a system issue and we make sure that our team is working diligently to fix this issue."


  1. Ha! Ha!

    The same thing happened to me too.

    But I self-collected my item from local vendor immediately after I had an order number.

    The joke was Lazada wanted to refund me my money.

    Ha! Ha!

    One word, dealing with them is a joke if not a "disaster".

  2. Yess, and their email support also doesn't help much except giving standard answer


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