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Lazada mess up my order

Last month I pre-order 1 item from Lazada and yesterday I got sms that my ordered is cancelled and the refund is being processed, and the email explanation they gave is:
Dear xxx , Our terms & conditions allow a maximum of one voucher to be redeemed per order. Thus please be informed that we have cancelled the order below. You can place this order again without using a voucher.
Which I think quite absurd because even though it's true I bought it using voucher code when there is lazada tech sale, but I only used 1 voucher and actually in their system we can only input 1 voucher code only.

When I chat with their customer support what he said is the issue is the voucher code can only be used once not multiple time, but the fact is on that week I only buy 1 item so it's impossible I used it multiple time.
 My friend which bought the same item also got his order cancelled with the same reason, but he show…
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